Why do you use bamboo and not wood?
For us it’s a matter of sustainability. Bamboo Facts:
- Bamboo is one of the most sustainable products available.
- It is very fast growing.
- It doesn't need as much land mass as timber.
- Our bamboo is sustainably farmed and FSC Certified.
- Unlike timber, bamboo regrows itself after being harvested.
Do you offer free shipping?
- All our products come with free Australia-wide shipping and a $9.95 flat rate for all international orders.
Are my payments secure on your site?
- We use highly secure payment gateways, so when you buy from our online store, you can buy with confidence.
- Our website is protected by McAfee Security.
Do your sunglasses come with a polarised lens?
- Yes, all of our sunglasses have polarised lenses. Our TAC UV400 lens give you protection from both UVA and UVB.
What happens if my glasses get wet?
- Our glasses actually float on water and have a special coating that protects the natural fibres in the bamboo. This makes them the perfect companion for those who love swimming, boating and water sports! If they become fully submerged in water, we recommend giving them a quick dry off afterwards. If your sunglasses take a trip in the ocean, we recommend washing off any salt water with fresh water and then drying off with a towel, as in some rare cases, salt water or extreme direct heat can cause the lens to de-laminate.
Can I put prescription lenses into your sunglasses?
- As prescription lenses are generally thicker than a sunglass lens, you run the risk of damaging the frame if you were to try to fit them in.
- We do have prescription ready frames called Espy, which are designed especially for this purpose.
Are your watches adjustable for different wrist sizes?
- Absolutely. All of our watch straps can have the links removed for optimal wrist sizing. We recommend you use a authorised watch dealer to take the links out, but this can also be done at home.
- We have two types of link pins in our bamboo watches; screw and friction pin lock links, which are both easily removed.
Can your watches get wet?
- Every bamboo watch is splash resistant.
- We don’t recommend you submerge your watch in water as it isn’t water proof.
- If your watch gets very wet, we recommend you dry it thoroughly with a towel or cloth.
What type of bamboo is used in your products?
- We have three types of bamboo; carbonised, natural and stained.
- All of our bamboo is sustainably farmed and FSC Certified.
- Being a natural product, no bamboo watch is identical. You will see different grains and textures in each, making every watch or pair of sunglasses unique!
How long will my Bamboo Watch last?
- Each watch has gone through a strict quality control process, allowing you to enjoy your watch for many years.
- As with all watches, from time to time you may need to replace the battery, however these usually last for at least 12 months and often up to 3 years. New batteries are readily available at jewellery and watch shops at a minimal price.
Do you have a Warranty and Returns policy?
- Yes. All bamb-u products are covered by our warranty. Please visit our warranty page here for more details.
If you have any additional questions, our team is always on hand to help at info@bamb-u.com
